AI & Robotics Directors’ ForumS



AI Transforming

Retail & Customer Data

Wednesday 17 July at the Shard

These one day interactive Directors’ Forums provide insights and expert advice from world leading experts and practitioners on how to embrace the new age of Artificial Intelligence, Automation and how to transform organisations to deliver improved Customer Experience (CX). Hosted at Gallup’s conference centre in The Shard, London.


2019 Series of Artificial Intelligence Directors’ Forums

Stay up to date with AI and CXtech developments that will help you drive performance and profitability, book your tickets now to attend  our popular series of  Directors Forums at The Shard in London. Places are limited to 100 delegates


• AI & CX Transforming Retail & Customer Data, Wednesday 17 July


Event Agenda


Speakers include:

Mary Wallace, Retail, Place & Consumer Behaviour SME – IBM iX

Karl Barnfather, Patent Attorney & Chairman at Withers & Rogers

Julian Burnett, VP, Global Markets – Distribution Sector (UK) at IBM

Marc Janoff, Managing Consultant Gallup



Event Sponsor


Event Partner


Gallup Conference Centre, The Shard
32 London Bridge St, London SE1 9SG


RAIL: London Bridge station for both underground and mainline trains.

CAR: Parking is available in Kipling Street and Southwark Bridge Road. The Shard sits within London’s Congestion Charge zone.

ON FOOT: A 30-minute walk along the South Bank of the Thames from Waterloo station, and a 5-minute walk across London Bridge from the City.

Speakers at this event include:

Paul Froggatt

Senior Systems Engineer EMEA, ThoughtSpot

Martin Green

General Manager EMEA, ThoughtSpot

Marc Janoff

Senior Consultant at Gallup

Mignon Mapplebeck

IT Director and CIO Advisor

Mary Wallace

Retail, Place & Consumer Behaviour SME, IBM iX

Julian Burnett

VP Global Markets - Distribution Sector (UK) at IBM

Tom Pickering

Retail Turnaround CEO. Portfolio Chair & CEO at Winning Thinking

Karl Barnfather

Chairman and Patent Attorney at Withers & Rogers LLP

Andy Pardoe

Director for Artificial Intelligence, Accenture & Founder of Informed.AI

Martin Hill-Wilson

Customer Service, CX & AI Engagement Strategist

James Rapinac

Director, Gallup


AI & Robotics events are organised by Informed AI Events Ltd

A business media organisation with a reputation for creating mould-breaking business events that challenge traditional thinking and overturn established formats. With more than 30 years’ experience the Informed AI team has managed national and international events on every continent in industries including customer experience, employee engagement, outsourcing, information and communication technologies, food manufacturing, nutrition and pharmaceutical industries. Informed AI  events are more than conferences; they connect audiences in new ways, opening up opportunities for discussion and debate that foster innovation and business growth.

For information on the AI & Robotics and CX events, please contact: Andy Pardoe via email: