How has AI impacted CX and customer engagement during 2018?
Martin Hill-Wilson, Customer Service, CX & AI Engagement Strategist

What progress has been made converting vendor marketing promises into operational value? This is a quick tour of how AI is being threaded through marketing, sales and service. We will explore who is benefiting most at this point – customer or brand and highlight te emerging roadmap

Martin is a Customer Service, CX & AI Engagement strategist and facilitator. He provides keynotes, masterclasses and transformation frameworks on omni-channel contact strategy, customer based quality management, emotion management for customer engagement and AI driven customer service