Solo Ocho is passionate about assisting organisations create advocates for their brands through Customer Impact Management. Solo Ocho believes there is a three stage approach for an organisation to manage their customer impact:
1) Setting the Vision
2) Aligning the Customer Journey to the Vision
3) Effectively triangulating people, processes and systems to the Customer Journey.
Nina Jones founded Solo Ocho after many years practicing and honing the above stages within organisations whilst working with the constantly changing needs of customers.
The combination of operational experience and an analytical framework enables Nina to help organisations to achieve the three stages of Customer Impact Management, which in turn leads to the creation of advocates.